Privacy & Cookie Policy
Last updated: November 27, 2025
Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we collect, use, and share your data. This policy explains our practices in detail.
1Introduction
Tripitary ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, and safeguard your information when you use our travel planning platform.
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2Information We Collect
We collect several types of information from and about users of our Service:
Personal Information
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Payment and billing information (processed securely by third-party providers)
- Travel preferences and itinerary data
- Communication preferences and marketing consent
Usage Information
- Device information (IP address, browser type, operating system)
- Usage patterns and interaction with our Service
- Location data (with your consent)
- Cookies and similar tracking technologies
- Log files and analytics data
Content You Provide
- Reviews, ratings, and comments
- Photos and videos you upload
- Itinerary plans and travel preferences
- Messages and communications with us
- Survey responses and feedback
3How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Create and manage your account
- • Provide travel planning services
- • Process bookings and payments
- • Send service-related communications
Personalization
- • Customize your experience
- • Recommend relevant content
- • Remember your preferences
- • Improve our algorithms
Communication
- • Send updates and notifications
- • Respond to your inquiries
- • Provide customer support
- • Send marketing (with consent)
Analytics & Improvement
- • Analyze usage patterns
- • Improve our Service
- • Conduct research
- • Ensure security
4Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and analyze how you use our Service.
Types of Cookies We Use:
Essential Cookies
Required for basic functionality, security, and authentication.
Analytics Cookies
Help us understand how visitors interact with our Service.
Preference Cookies
Remember your settings and preferences for a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.
5Information Sharing and Disclosure
We may share your information in the following circumstances:
We DO NOT sell your personal information
We do not sell, rent, or trade your personal information to third parties for monetary consideration.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our Service.
Business Partners
We may share information with travel partners, booking platforms, and other business partners to provide you with relevant services.
Legal Requirements
We may disclose information when required by law or to protect our rights and the safety of our users.
Consent
We may share information with your explicit consent for specific purposes.
6Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- • SSL/TLS encryption
- • Secure data storage
- • Regular security audits
- • Access controls
- • Employee training
Your Role
- • Use strong passwords
- • Keep login credentials secure
- • Log out when finished
- • Report suspicious activity
- • Update your information
7Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access
Request access to your personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete personal information.
Erasure
Request deletion of your personal information under certain circumstances.
Portability
Request a copy of your data in a structured, machine-readable format.
Objection
Object to processing of your personal information for certain purposes.
To exercise these rights: Contact us at privacy@tripitary.com or use the privacy settings in your account. We will respond to your request within 30 days.
8Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information
Retained until you delete your account or request deletion.
Usage Data
Retained for up to 2 years for analytics and service improvement purposes.
Marketing Data
Retained until you opt out or for up to 3 years of inactivity.
Legal Requirements
Some data may be retained longer to comply with legal obligations.
9International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information during such transfers.
Safeguards Include:
- • Standard contractual clauses approved by relevant authorities
- • Adequacy decisions by data protection authorities
- • Certification schemes and codes of conduct
- • Binding corporate rules and other appropriate safeguards
10Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information from our servers immediately.
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Material Changes: For significant changes, we will provide more prominent notice, such as email notification or a banner on our Service.
12Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
General Privacy Inquiries
Email: privacy@tripitary.com
Address: Tripitary, Ground Floor, Bhive Premium Whitefield Campus, Jbr Tech Park, Plot No. 77, 6th Rd, EPIP Zone, Whitefield, Bengaluru, Karnataka 560066, India
Data Protection Officer
Email: dpo@tripitary.com
Response Time: Within 30 days
Languages: English, Hindi